FAQs

You can order from us on this website by clicking the “Add to Cart“ button for the product you want to buy, and then clicking on the “Cart“ link at the top of the page to start the checkout process. During checkout, the order process is secure, so all of your information is protected.

If you've completed checkout, call 888-386-0356 to talk to one of our Customer Service representatives. They will help determine if your order can be changed, based on whether it's been processed for shipment or not.

If you haven't started the checkout process, to remove an item, click the "Remove" link directly under the product price in the Cart. To change the quantity of an item, click on the "Quantity" drop-down number and select the quantity you want. To add another product to your order, click the "Continue Shopping" button.

During checkout, just indicate the address you want your purchase shipped to. If you create an online account, you can save both default billing and shipping addresses. In fact, you can save multiple addresses in your account; so for example, you can use a different address for each person on your gift list.

If you have created an online account, you can sign in to your account and check your status there.

If you have not created an online account, call 800-821-6621 to talk to one of our Customer Service representatives, who can check the status for you.

If an item is on back order, we will show the phrase “Back Order“ on the product page, right next to the “Add to Cart“ button. If that note is not showing, the product is available for order.

In rare cases, an item will not be available—even though it doesn’t show as on “Back Order“. If this happens, we will contact you by e-mail, telling you about your options for the order.

If you haven’t started the checkout process, your order hasn’t been placed so there’s no need to cancel it.

If you’re partway through the checkout process, your order hasn’t been placed so there’s no need to cancel it.

If you’ve completed checkout, call 800-821-6621 to talk to one of our Customer Service representatives. They will help determine if your order can be canceled, based on whether it’s been processed for shipment or not.

Yes, we will send a confirmation e-mail to the e-mail address you gave us; it will include the same information as the order confirmation page. We will also send you an e-mail when the order ships so you’ll know when it’s on its way.

Once you’ve placed your order, you’ll see a confirmation page that shows the products in the order, prices and other charges, and billing and delivery addresses. We encourage you to print this page for your records.

You will also receive an email confirmation within 24 hours with your order details.

We accept major credit cards (Visa, MasterCard, Discover and American Express).

Yes! You can safely enter your credit or debit card information on our website. Our secure server encrypts all of the information you submit, so it is safely transmitted to us.

Yes, by law we must charge sales tax for orders placed in any municipality that requires sales tax.

We charge your credit card when we ship the products you ordered.

The mattress recycling program was enacted in December 2015 and is active in the following three states: California, Connecticut and Rhode Island.

To read more about the program in general, click here.

To read about the program at a state level:

California State Recycling Program

Connecticut State Recycling Fee

Rhode Island State Recycling Program

We’re happy to answer your questions. Call (888) 811 - 5053 or chat with a specialist online by simply clicking on the "Chat" button in the corner of your screen.

While you’re in your shopping cart, click the “Remove“ link right under the product price.

From the day that you receive your promo code, you are given 60 days to place your replacement order. After 60 days, your promo code will expire.

No, if the entire balance is not used during your purchase, you forfeit the remaining funds offered to you during the claim approval process.